Job Description

About Us

With a head office in Beckenham and northern office in Preston, Eco Approach is a leading property services contractor, specialising in compliance, certification, heating systems, electrical installations, servicing & repairs and energy efficiency improvements.

Utilising both direct labour and subcontractors, Eco Approach visits over 10,000 properties per month across the UK carrying out a variety of services. This is split between a B2C element working on behalf of landlords and homeowners directly and a B2B model working with housing associations, energy companies, local authorities, government organisations, manufacturers and managing agents etc.

Eco Approach prides itself on being innovative and ambitious in its pursuit of disrupting the long standing property contractor industry, without compromising on quality.

The company maintains 3 divisions:

  • Compliance & Certification
  • Contracts
  • Retrofitting

Eco Approach is looking for an experienced Senior Operations Manager, ideally from a property services environment who will challenge, inspire and enable the contracts team to excel delivering clear business objectives, whilst being visible, involved and an engaging leader.

The Role:

Based in the head office in Beckenham, the successful candidate will hold overall responsibility for the Contracts Division, reporting into the Head of Operations and the directors. The contracts division is an essential part of Eco Approach and currently represents roughly 50% of company turnover, operating a number of separate contracts such as:

  • Boiler installations for Big 6 energy companies.
  • Boiler servicing and repairs for Big 6 energy companies and insurance markets.
  • National installation of smart thermostats (Multiple manufacturers and contracts).
  • Highlands and Islands cover for manufacturer safety recalls.
  • Ad Hoc contracts.

This role requires an extremely competent operator with superb strategic understanding and ability to lead and inspire. The candidate will be given autonomy of their division and expected to be an inspirational leader who will set the direction, strategy and pathway of the team. The candidate will motivate and engage their team to deliver against operational targets, standards, policies & procedures and business strategy whilst working to continuously improve performance.

Currently, the contracts division consists of:

  • 4x Operations Managers
  • 9x Field Managers
  • 21x Supporting staff (inc Onboarding, Finance, Admin, Project Managers, P&D etc)

The Head of Contracts will be working closely with the business development director to identify areas of growth and additional revenue streams for the business. The candidate must have experience in business development, hosting clients and stakeholder engagement in order to maximise the growth of the division and company overall. The candidate will also be expected to understand Eco Approach and all of the divisions inside out to ensure we capitalise on any crossover opportunities for either increased efficiency or additional revenue streams.

Key Responsibilities:

  • Key priorities will be to build and develop pro-active relationships with stakeholders within contracts divisions’ client base to champion a culture of customer service excellence, innovation, operational focus and performance measurement.
  • Understanding the importance of culture, people and the personal touch. Regular communication, feedback and face to face meetings at all levels with both the client and the contracts team are a vital part of this, as well as the ability to translate the strategy into fit for purpose solutions. Develop a best in class team by ensuring colleagues have effective development plans, talent mapping and engagement plans.
  • Managing a large P&L will require you to oversee and influence effective financial control across all budget streams. Strategically strong, you will identify, assess and drive the development of new opportunities to add value on top of the existing contracts.
  • Increase the turnover of the department by growing existing revenue streams, as well as working with the business development director to identify and engage in new revenue streams.
  • Using management information and data, to recognise trends to support analysis of individual and team performance to quickly understand and address reasons for under or over performance and build into regular conversations and coaching with individuals.
  • Overseeing the day-to-day operations of the department, establishing company policies, implementing necessary changes and adhering to compliance procedures, laws and regulations.
  • Provide management and leadership to the operations management team, driving forwards a culture of continuous improvement and delivery against operational goals. 

Experience Required

  • Demonstrable P&L experience and a high degree of commercial acumen is a must.
  • Experience in leading, mentoring, and motivating a team of managers and staff to deliver exceptional standards.
  • Ability to demonstrate commercial awareness including financial and contract management.
  • The ideal candidate for this role must be a hands-on operator with a proven track record within property services, managing operations and client and end-user relationships. A sophisticated relationship builder that’s familiar with complex multi-stakeholder environments, you are able to evidence having initiated and maintained long-term partnerships with clients.


  • Salary: £70k 
  • Performance related bonus: OTE 16% Bonus
  • Annual leave: 23 days plus bank holidays
  • Annual salary increase
  • Car allowance
  • Health Assured Programme
  • Shift Pattern: Monday – Friday 8am – 5pm
  • Company pension
  • Health & wellbeing programme
  • Sick pay
  • Annual appraisal
  • Early finish on Fridays