Their award winning smart thermostat forms the core of their technology line-up. Installing thermostats quickly and on-time was crucial to a successful nationwide roll out.
As sales rocketed they struggled to meet the demand for professional installations. This was due to engineer shortages and having to prioritise servicing, breakdowns and boiler replacements instead.
They calculated it was costing them £6.2m of lost annual revenue.
We completed high volume installations across the country and reduced customer waiting times and complaints.
We also successfully met the challenges of national contracts, including:
