Warm Homes: Local Grant (WHLG) Funded Installations
Version 1.0 – Page updated 4th September 2026
1. Definitions
In these Terms and Conditions:
Contract means the agreement between the Customer and Eco Approach Ltd comprising the Order, these Terms and Conditions and any associated schedules or installation documents.
Customer means the Property owner, landlord, tenant or lawful occupier participating in the Warm Homes: Local Grant Scheme.
Contractor means Eco Approach Ltd, registered in England and Wales under company number 08624580.
DESNZ means the Department for Energy Security and Net Zero.
GMCA means Greater Manchester Combined Authority, the authority responsible for administering the Warm Homes: Local Grant Scheme in Greater Manchester.
Goods means all products, materials and equipment supplied under the Contract.
Installation means the retrofit, energy performance or low-carbon heating works carried out under the Contract.
Local Authority means the Council in whose area the Property is situated.
PAS 2035 means the current PAS 2035 specification and associated retrofit standards.
Property means the premises at which the Installation is being carried out.
Scheme means the Warm Homes: Local Grant Scheme.
Services means surveys, assessments, design, project management, installation, commissioning and aftercare services.
TrustMark means the Government-endorsed quality assurance framework applicable to the Scheme.
WHLG means the Warm Homes: Local Grant Scheme.
2. Scope of Works
The Contractor shall supply Goods and Services as set out within the Order and associated retrofit documentation.
The scope of works may be amended following:
· retrofit assessment;
· technical surveys;
· structural findings;
· ventilation assessments;
· funding approval;
· PAS 2035 review;
· GMCA approval.
The Contractor shall notify the Customer of any material changes before works commence.
3. Funding Arrangements
The works are being delivered through the Warm Homes: Local Grant Scheme. Eligible households normally receive approved measures at no cost through GMCA-administered funding arrangements.
Unless explicitly stated in the Order:
· no deposit is payable;
· no finance agreement is required;
· no payment shall be due from the Customer;
· no interest or late-payment charges shall apply.
Where any Customer contribution is required under Scheme rules, this shall be detailed separately in writing and approved by the Customer before works commence.
4. Eligibility
The Customer acknowledges that:
· eligibility is determined by GMCA;
· grant funding remains subject to approval;
· eligibility may be re-verified during delivery;
· there is an ongoing obligation to report any changes in circumstances that may affect their continued eligibility;
· approved measures may change following technical assessment.
Where funding approval is withdrawn or eligibility requirements are not met, the Contractor may suspend or terminate the Contract without liability.
5. Surveys and Assessments
The Customer agrees to provide reasonable access for:
· retrofit assessments;
· EPC inspections;
· technical surveys;
· ventilation assessments;
· structural inspections;
· quality assurance inspections.
Recommendations arising from these assessments may alter the proposed installation.
6. PAS 2035 and TrustMark Compliance
All applicable works shall be completed in accordance with:
· PAS 2035;
· PAS 2030;
· TrustMark requirements;
· Building Regulations;
· manufacturer requirements;
· MCS standards where applicable.
The Customer agrees to cooperate with:
· Retrofit Advisors, Assessors, Designers, Co-ordinators, and Evaluators;
· Quality Assurance Inspectors;
· TrustMark auditors;
· GMCA and Local Authority representatives.
WHLG-funded projects are expected to comply with TrustMark and relevant retrofit quality standards.
7. Installation Access
The Customer shall:
· provide safe access to the Property;
· ensure relevant rooms and loft areas are clear;
· ensure pets are controlled;
· provide access to services required for installation.
The Contractor’s installers shall take reasonable steps to protect the Property from damage, dust and debris.
8. Customer Responsibilities
The Customer warrants that they:
· own the Property or have authority to authorise the works;
· have obtained any permissions required;
· have disclosed all material information affecting the installation;
· will promptly notify the Contractor of any changes affecting eligibility.
To facilitate efficient scheduling, customers must provide no less than 48 hours’ notice for any changes to the agreed works date.
9. Planning, Building Control and Notifications
The Contractor shall submit any mandatory notifications associated with installed measures where required.
The Customer remains responsible for obtaining any permissions required solely because of ownership restrictions, leasehold obligations, conservation status, planning restrictions or landlord consent requirements.
10. Private Rented Properties
Where the Property is privately rented:
· written landlord consent must be obtained;
· landlord declarations required under the Scheme must be completed;
· tenants shall provide reasonable access;
· the landlord shall comply with all Scheme requirements.
Requirements for private rented properties are governed by Scheme guidance and GMCA requirements.
11. Delays and Variations
The Contractor shall endeavour to complete works within agreed timescales.
Completion dates are estimates only.
Works may be delayed due to:
· adverse weather;
· structural issues;
· supply chain disruption;
· funding approval processes;
· regulatory requirements;
· events outside reasonable control.
The Contractor shall keep the Customer informed of any significant delays.
12. Existing Property Conditions
If hidden defects are discovered, including:
· structural defects;
· asbestos-containing materials;
· unsafe wiring;
· water ingress;
· damp issues;
the Contractor may suspend works until an appropriate solution is agreed.
Additional surveys or specialist works may be required.
13. Customer Withdrawal
The Customer may withdraw from the Scheme before installation commences.
Where withdrawal occurs:
· funding approval may be cancelled;
· GMCA shall be notified;
· the Property may cease to receive grant funding under the current application.
14. Cancellation After Commencement
If the Customer requests cancellation after installation has commenced:
· the Contractor shall assess the status of works;
· GMCA shall be notified;
· installed measures may remain in place unless otherwise directed by GMCA.
No charges shall be payable by the Customer to the Contractor unless specifically agreed beforehand and permitted under the Scheme.
Charges may be payable by the Customer to GMCA if the Property does not achieve EPC band C or TrustMark compliance with the works carried out.
15. Quality Assurance Inspections
The Customer agrees to permit reasonable access for:
· TrustMark inspections;
· GMCA and Local Authority inspections;
· DESNZ audits;
· quality assurance assessments;
· post-installation inspections
Inspections may occur during installation and/or after completion. Scheme audits and quality assurance checks form part of Scheme delivery requirements.
16. Defects and Remedial Works
If a defect is identified:
· the Customer shall notify the Contractor as soon as reasonably possible;
· the Contractor shall be given reasonable opportunity to inspect;
· remedial works shall be carried out where responsibility rests with the Contractor.
Nothing within these Terms and Conditions limits the Customer’s statutory rights under the Consumer Rights Act 2015.
17. Guarantees and Warranties
The Contractor shall provide:
· applicable manufacturer warranties;
· TrustMark-required documentation;
· MCS certificates where applicable;
· workmanship guarantees;
· insurance-backed guarantees where required.
All guarantees shall be transferable to future Property owners where permitted by the guarantee provider.
18. Complaints Procedure
Should the Customer have a complaint, they should first contact:
Eco Approach Ltd 182a High Street Beckenham Kent BR3 1EW
Email: gmcalocalgrant@ecoapproach.co.uk
Telephone: 0203 011 0440
The Contractor shall investigate complaints and seek a resolution within a reasonable period.
19. Alternative Dispute Resolution
Where a complaint cannot be resolved directly:
· HIES Alternative Dispute Resolution may be used;
· the matter may be referred to the Dispute Resolution Ombudsman;
· any other dispute resolution process required by the Scheme may be utilised.
This does not affect statutory rights.
20. Data Protection
The Contractor shall process personal information in accordance with:
· UK GDPR;
· Data Protection Act 2018;
· Scheme administration requirements.
The Customer consents to information being shared with:
· GMCA and Local Authorities;
· DESNZ;
· TrustMark;
· Retrofit Advisors, Assessors, Designers, Co-ordinators, and Evaluators;
· MCS bodies;
· HIES;
· Ombudsman providers;
· auditors;
· funding administrators;
· delivery partners.
Personal data shall only be used for:
· eligibility verification;
· grant administration;
· installation delivery;
· quality assurance;
· audit compliance;
· customer support;
· reporting Scheme outcomes.
WHLG administration requires data sharing between delivery partners, GMCA and government programme administrators.
21. Limitation of Liability
Nothing in these Terms and Conditions shall exclude liability for:
· death or personal injury caused by negligence;
· fraud or fraudulent misrepresentation;
· breach of statutory obligations.
The Contractor shall not be liable for losses arising from:
· inaccurate information supplied by the Customer;
· third-party actions;
· events outside reasonable control;
· pre-existing defects within the Property.
22. Force Majeure
Neither party shall be liable for delays caused by circumstances beyond reasonable control including:
· severe weather;
· flood;
· fire;
· industrial action;
· war;
· governmental restrictions;
· utility failures;
· supply chain disruption.
23. Governing Law
These Terms and Conditions shall be governed by the laws of England and Wales.
Any dispute shall be subject to the jurisdiction of the courts of England and Wales unless otherwise required by applicable law.