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Marcos Gordon
Marcos is a Retrofit Project Manager. He oversees the end-to-end customer journeys covering logistics, purchasing and compliance. Since joining, he has helped improve business processes, operational efficiencies and customer satisfaction. Marcos previously spent 8 years in customer service, with the last 3 years in the utilities and renewable industry, where he helped build a nationwide […]
Irfan Hussain
Irfan is the Retrofit Assessment Manager. He has many years of experience working under the ECO2, ECO3 and ECO4 schemes. He is DEA, PAS2035 and ABBE qualified and accredited and is also trained in Ecosurv tech survey under ECO4. He ensures his assessors complete assessment efficiently, accurately and speedily and maintain an excellent level of […]
Tom Powell
Tom works as a Project Manager for Eco Approach. Starting out as part of the Electrical Remedial team, he became a Project Manager in 2022. Tom’s portfolio of clients include two major contracts for high profile nationwide companies. He ensures projects are mobilised and rolled out successfully, KPIs are met and clients are happy. He […]
Isabel Robins
Isabel works as a Project Manager for Eco Approach. She manages the end to end journeys of contracts ensuring KPI’s, deliverables and timelines are met. Isabel enjoys maintaining and building client relationships and has recently delivered a complex, large-scale national compliance project for a leading estate agent. Away from work Isabel loves cooking. She regularly […]
Mark Sherring
Mark joined Eco Approach in August 2024 as a Field Manager. He now serves as Head of Design. Before this, Mark spent over 20 years with British Gas, gaining extensive experience across a wide range of operational and leadership roles. In his current role, Mark oversees system design and project specification. He is Gas Safe […]
Hayley Seymour
Hayley is the Customer Service Manager at Eco Approach. She manages the customer service team and works closely with our field workers. Whether it’s answering inbound calls, overseeing orders or improving the customer experience, Hayley ensures her team deliver customer service excellence every day. Away from work she enjoys concerts, reading and photography – and […]
Nicola Banks
Nicola spent 23 years at British Gas before joining Eco Approach as the Customer Excellence Manager. Previously, she managed FCA-regulated complaints teams and different contracts/projects, including the government-funded green deal initiative and contractor recruitment. Away from work, Nicola enjoys travelling and good food.
Dan Dilliway
Dan joined Eco Approach in April 2025 as the Field Operations Manager for the Central and South regions. He spent 12 years at British Gas in managerial roles across service, repair, and wider operations. Dan is accountable for delivering retrofit and renewable installations, including solar PV, air source heat pumps, fabric, and ventilation systems. Dan […]
Jessica Wright
Jessica joined Eco Approach in June 2025. She is an experienced Key Account Manager with more than 25 years of experience in the energy efficiency sector, having spent much of her career at Dyson Energy Services. Jessica specialises in client relationships and leading high-performing teams to deliver retrofit and energy efficiency projects. She holds a […]